Returns

What is your return policy?

We love Almond Cow. We are sure that you will too. Just in case, we give customers 30 days from the delivery date to try it out. If it doesn't make making plant-based milk easy for you - you are welcome to return the Almond Cow machine to us for a refund.

The customer is responsible for return shipping costs and original delivery fees are non-refundable. Any item returned more than 30 days after delivery will not be considered for a refund.

The following items have a 30-day return policy:

The Milk Maker
The International Milk Maker
Pro Milk Maker
Recipe Book

The following items are final sale:

Bulk Ingredients
Milk Medleys™
Coffee
Glass Milk Jug/ Bottles
Jug Caps/Bottle Lids
Jug Brush
Gift Cards
EBooks

What is the holiday return policy?

Holidays/Christmas between November 15, 2025, and December 31, 2025, the return period is extended to be returnable through January 31, 2026.

What do I do if my item arrives damaged or defective? Can I return it?

We will replace it! If you need to exchange it for the same item, send us an email with photos and/or video of the item at info@almondcow.co.

How are refunds processed?

Refunds are issued back onto the original form of payment - i.e. PayPal payments will be refunded via the PayPal account used on the original purchase. Original and return postage costs are non-refundable.

Please allow up to 5 business days from warehouse delivery for returns to be processed. Once your return has been processed you notified via email of the refund.

How long will it take to get my refund?

Depending on the payment method, refunds can take 3-7 business days to be processed back into your account.

What if I paid with Afterpay, Klarna, ShopPay, or PayPal (Buy Now, Pay Later)?

Afterpay, Klarna, ShopPay, PayPal orders are subject to standard Almond Cow returns & exchange policy. For more information on how these refunds are processed, please visit their F.A.Q. below:

AfterPay F.A.Q.
Klarna F.A.Q. 
ShopPay F.A.Q.
PayPay (Buy Now, Pay Later) F.A.Q.

What if I canceled the card I originally paid with?

Don't worry! If the bank account associated with your original payment is open, your refund will process as normal. If the bank account has been closed, please email us at info@almondcow.co.