Shipping, Returns, Exchanges, and Refunds

All shipping times indicated below are approximations. While every effort is made to ship your order as soon as possible, shipping times are not guaranteed. Please be sure to check your order confirmation email or the shipping carrier websites for more information on current shipment timelines.

Please allow 1 to 2 business days for us to receive and process your order.

Once an order is placed and being processed we are no longer able to add on or remove items.

Expedited Shipping: Almond Cow is not responsible for any delays on expedited packages. 

Sale/Promotion Policy

All sales/promotions are valid for 24 hours unless stated otherwise. Offer cannot be combined with any other discounts, referrals, or subscription discounts.

Should Almond Cow reduce the price on any Almond Cow-branded product within 24 hours from the date your order was placed, feel free to contact Customer Care at info@almondcow.co to request a price adjustment. To receive your price adjustment, you must contact Almond Cow within 24 hours from the end of the sale.

Please note this excludes special holiday sales, including our Biggest Sale of the Year.

Shipping - USA + Canada

Free Contiguous U.S. Shipping on orders subtotaling over $60.

Shipping on orders in the United States is $9.95.

Shipping to continental United States PO Boxes is $35.

Shipping to Canada is $35.

Shipping to Canada/non-continental United States PO Boxes is $75.

Shipping to the non-continental United States is $25/$50/$80 depending on order weight.

Standard shipping time to United States metro areas is 5-7 days.

eBooks are not counted towards free shipping.

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Taxes and Duties

Duties, taxes, and any import fees for all international orders outside of the US are not prepaid by Almond Cow. Customers will be liable for all import duties and taxes levied by the country your order has been shipped to. These will be due at the time of or after delivery.

Almond Cow is not liable for these charges, and these charges will not be reimbursed or refunded by us. If you are unsure of the charges that apply, please contact your local customs office for more information.

Return Instructions

Please contact us at info@almondcow.co (not .com) with your order number and reason for your return and we will further assist you.

What is your 30-day Almond Cow return policy?

We love Almond Cow. We are sure that you will too. Just in case, we give customers 30 days from the date of delivery to try it out. If it doesn't make making plant-based milk easy for you - you are welcome to return the Almond Cow machine to us for a refund. Please contact us with your order number at info@almondcow.co. The customer is responsible for return shipping costs. 

Original delivery fees are non-refundable. Any item returned more than 30 days after delivery will not be considered for a refund.

We cannot accept returns on items that were purchased from a third party.

Almond Cow Machine - 30-day return policy. The customer is responsible for return shipping costs. 1-year warranty (details below).

Almond Cow Starter Set - 30-day return policy on the Almond Cow machine only. The customer is responsible for return shipping costs. 1-year warranty (details below).

Almond Cow Pro - 30-day return policy. The customer is responsible for return shipping costs. 3-year warranty.

Almond Cow Recipe Book - 30-day return policy. The customer is responsible for return shipping costs.

Ingredients - Final sale

Glass Milk Jug/ Bottles - Final sale

Jug Brush - Final sale

Jug Caps/Bottle Lids - Final sale

Original delivery fees and any packaging materials are non-refundable.

Can I return an international order under the 30-day return policy?

If you would like to return an international order during the first 30-days, please email info@almondcow.co with your order number to let us know.

Costs associated with the return process are the responsibility of the customer. Original delivery fees are non-refundable.

Can I exchange the Almond Cow for an Almond Cow Pro (or vice versa)?

If you would like to exchange an item you’ve received within 30 days of the delivery, please contact us at info@almondcow.co with your order number to let us know.

Route Insurance

What is Route Shipping Insurance?

Almond Cow is not responsible for lost, stolen, or damaged packages. Route Insurance covers your order 100% if it gets lost, stolen, or damaged. You can choose to add it to your order at checkout.

How do I file a claim for my lost, stolen, or damaged package?

Open your email from Route. In the email, copy your Route Order ID as you will need it to file the claim. Click here to file a claim: https://claims.route.com/

What if My Order Arrives Damaged?

Route covers damage as well! To protect your order against damage that occurred during shipping, add Route Protect at checkout.

If your order has arrived to you damaged, please take photos of the item and the packaging it arrived in to include in your claim when filing.

You can file a claim with Route here.

If your order has defects or you suspect it was damaged during manufacturing, please reach out to us at info@almondcow.co (not .com) and we will be happy to work with you to remedy the situation.

How does Route reimburse me?

Route will process your refund or reorder.

What if my order is not protected by Route and is lost/stolen/damaged?

If your order is not protected by Route and is lost, stolen, or damaged please email us at info@almondcow.co (not .com). We will move forward with filing a claim with the carrier.

If your claim is denied we can only offer a reshipment or store credit.

If your claim is approved, we can offer a reshipment or refund.

Order Concerns?

We take extreme care in ensuring our goods are of the highest quality. However, if you find our product is faulty or we have not delivered what you ordered, we would like to help resolve the problem. Please email us with your order number at info@almondcow.co.

Order is missing an item?

If you are missing any item in your order, as soon as possible, please contact our Customer Care team at info@almondcow.co with your order number and the following photos:

All taped areas of the box the items came in

The shipping label

The items you received

The packing slip

Refunds

How are refunds processed?

Refunds are issued in the original payment form, minus any delivery and handling costs that may have been charged - i.e. PayPal payments will be refunded via the PayPal account used on the original purchase.

Postage, return postage, and Route package protection (if purchased) costs are non-refundable.

Please allow up to 5 business days from warehouse delivery for returns to be processed. Once your return has been processed you will be contacted by our Customer Care team letting you know your order has been refunded.

May I get a refund on my order if I use AfterPay?

AfterPay orders are subject to standard Almond Cow returns & exchange policy. For more information on how AfterPay refunds are processed, please visit: https://help.afterpay.com/hc/en-us/articles/360031623571-How-Do-Refunds-and-Returns-Work-at-Afterpay-

What if I canceled the card I originally paid with?

Don't worry! If the bank account associated with your original payment is open, your refund will process as normal. If the bank account has been closed, please email us at info@almondcow.co.