Shipping, Customs, Returns, and Refunds
All shipping times indicated below are approximations.
All shipping times indicated below are approximations. While every effort is made to ship your order as soon as possible, shipping times are not guaranteed. Check your order confirmation email or the shipping carrier's website for shipment details.
After an order has been processed, the Customer Care team can no longer add or remove items from the order.
Expedited Shipping: Almond Cow is not responsible for carrier delays on expedited packages.
eBooks do not count towards the free shipping subtotal.
Sale/Promotion Policy
All sales and promotions last for 24 hours, unless specified otherwise. Sales cannot be combined with any other discounts, referrals, or subscription discounts.
If Almond Cow lowers the price on any Almond Cow-branded product within 24 hours of your purchase, feel free to reach out to our friendly Customer Care team at info@almondcow.co to request a price adjustment.* To ensure you receive the adjustment, please get in touch with Almond Cow within 24 hours from the sale's end. We're here to assist you and make sure you're happy with your purchase!
*This excludes special holiday sales, including our Biggest Sale of the Year.
Shipping times indicated below are approximations.
Shipping - U.S., Canada, and International
| Location | Shipping Transit Time | Cost |
|---|---|---|
| USA | 3 - 7 Days |
Free shipping for orders with a subtotal of 60 USD or more. 35 USD to P.O. Boxes |
| Canada | 3 - 7 Days |
35 USD
|
|
UK United Arab Emirates |
2 - 5 Days | Free shipping for orders with a subtotal of 60 USD or more |
| European Union | Typically 5 - 10 Days | Free shipping for orders with a subtotal of 60 USD or more |
| Australia/ NZ | 10 Days | 75 USD |
| Rest of World: South America Africa Middle East Asia |
Typically 7 - 15 Days | 60 USD |
Taxes and Duties
Duties, taxes, and import fees for orders outside the United States/Canada are not prepaid. Customers are responsible for all import duties and taxes levied by the country where the order was shipped. These will be due at the time of or after delivery.
Almond Cow is not liable for these charges, and they will not be reimbursed or refunded by us. If you are unsure of the charges, contact your local customs office for more information.
Order Concerns?
We take extreme care in ensuring our goods are of the highest quality. However, if you find our product is faulty or we have not delivered what you ordered, we would like to help resolve the problem. Please email us with your order number at info@almondcow.co.
Order is missing an item?
If you are missing any item in your order, as soon as possible, please contact our Customer Care team at info@almondcow.co with your order number and the following photos:
- All taped areas of the box the items came in
- The shipping label
- The items you received
- The packing slip