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Shipping, Customs, Returns, and Refunds

Shipping, Customs, Returns, and Refunds

All shipping times indicated below are approximations.

While every effort is made to ship your order as soon as possible, shipping times are not guaranteed. Please be sure to check your order confirmation email or the shipping carrier websites for more information on current shipment timelines.

Please allow up to 4 business days for us to receive and process your order.

Expedited Holiday Shipping: For expected delivery by Christmas, all expedited orders must be placed by 9 AM EST on December 21, 2021. Almond Cow is not responsible for any delays on expedited packages. 

eBooks are not counted towards free shipping. 

Once an order is placed and being processed we are no longer able to add on or remove items.

Sale / Promotion Policy

All sales / promotions are valid for 24 hours unless stated otherwise. Offer cannot be combined with any other discounts, referrals, or subscription discounts. 

Should Almond Cow reduce the price on any Almond Cow-branded product within 24 hours from the date your order was placed, feel free to contact Customer Care at  to request a price adjustment. To receive your price adjustment, you must contact Almond Cow within 24 hours from the end of the sale. 

Please note this excludes special holiday sales, including our Biggest Sale of the Year, November 1, 2021 and our sale November 12-13, 2021. 

Shipping - U.S., Canada, and International

Location Shipping Transit Time Cost
USA 2 - 7 Days

Free contiguous U.S. shipping on all orders with 3 or more items (excludes eBooks)

9.95 USD shipping on all orders under 3 items in the contiguous U.S. 

25/50/80 USD for non-contiguous U.S. shipping 

35 USD to U.S. P.O. Boxes

50 USD to non-contiguous U.S. P.O. Boxes

Canada 2 - 5 Days

35 USD

75 USD to P.O. Boxes

UK 2 - 5 Days 7.95 USD
European Union Typically 5 - 10 Days 12 - 15 USD
Australia/ NZ Typically 3 - 7 Days 7.95 USD
Rest of World:
South America
Africa
Middle East
Asia
Typically 10 - 15 Days 50 USD


Taxes and Duties

Duties, taxes, and any import fees for all international orders outside of the US are not prepaid by Almond Cow. Customers will be liable for all import duties and taxes levied by the country your order has been shipped to. These will be due at the time of or after delivery.

Almond Cow is not liable for these charges, and these charges will not be reimbursed or refunded by us. If you are unsure of the charges that apply, please contact your local customs office for more information.

Return Instructions

Please contact us at info@almondcow.co (not .com) with your order number and reason for your return and we will further assist you.

You can review our policy here, https://almondcow.co/pages/return-policy-warranty

Can I return an international order under the 30-day return policy?

If you would like to return an international order during the first 30-days, please email info@almondcow.co with your order number to let us know.

Costs associated with the return process are the responsibility of the customer. Original delivery fees are non-refundable.

Exchanges

Can I exchange the Almond Cow for an Almond Cow Pro (or vise versa)?

If you would like to exchange an item you’ve received within 30 days of the delivery, please contact us at info@almondcow.co with your order number to let us know.

Damages or incorrectly delivered?

We take extreme care in ensuring our goods are of the highest quality. However, if you find our product is faulty or we have not delivered what you ordered, we would like to help resolve the problem. Please email us with your order number at info@almondcow.co.

Issues with delivery?

If there are any delivery issues, please reach out to the corresponding shipping carrier using the tracking number contained within your email.

If your tracking number is showing delivered but your package is nowhere to be found, please do the following:

  • Make sure the address you entered at checkout is accurate. You can check this on your delivery confirmation email.
  • Check the tracking number to see exactly where it was left (mailbox, front porch, back porch, side yard, etc.).
  • Check with anyone who lives at your house - this sounds silly, but 99% of the time someone in the home has the package and just forgot to relay the information.
  • Check with neighbors. Occasionally USPS, FedEx, and UPS deliver to the wrong house.
  • Call the carrier and speak with the supervisor for more information - specifically, ask for exact GPS info regarding where your package was left. It may have been left at the wrong residence, or they have also been known to mark packages as “delivered” 1-2 days prior to delivering them.

If none of these steps give you any answers, you can file a missing package claim with the shipping company. If you believe the package was stolen, we recommend filing a police report. Once you have filed a claim, please contact us at info@almondcow.co with claim proof and we can assist with reshipping your order.

Item is damaged upon arrival?

If your package arrived damaged, please contact us at info@almondcow.co with photos and/or video of the issue, written description of the issue, and your order number so we can further assist you.

Order is missing an item?

If you are missing any item in your order, as soon as possible, please contact our Customer Care team at info@almondcow.co with your order number and the following photos:

  • All taped areas of the box the items came in
  • The shipping label
  • The items you received
  • The packing slip

Refunds

How are refunds processed?

Refunds are issued in the original payment form, minus any delivery and handling costs that may have been charged - i.e. PayPal payments will be refunded via the PayPal account used on the original purchase.

Postage and return postage costs are non-refundable.

Please allow up to 5 business days from warehouse delivery for returns to be processed. Once your return has been processed you will be contacted by our Customer Care team letting you know your order has been refunded.

May I get a refund on my order if I use AfterPay?

AfterPay orders are subject to standard Almond Cow returns & exchange policy. For more information on how AfterPay refunds are processed.

Please visit:

https://help.afterpay.com/hc/en-us/articles/360031623571-How-Do-Refunds-and-Returns-Work-at-Afterpay-

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